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Easy Returns and Exchange

What is Easy Returns and Exchange Policy for product purchased on www.pcjeweller.com?

To ensure you are confident about your purchase, we have an Easy Returns and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from PC Jeweller Should you have any problem with the jewellery piece, you can choose to return it back and claim refund or exchange within the policy time frame.

Policy:

For products purchased online through www.pcjeweller.com refund/ exchange / return shall be entertained through www.pcjeweller.com and shall not be entertained at any other PC Jeweller showroom.

Duration: For Same Day Shipping Products, easy return and exchange policy timeline is 7 days from the date of delivery, for all other orders policy time frame is of 15 days from date of delivery.

Refund Policy:

For all Jewellery – 100% refund/exchange for the invoice value of the product within policy timeframe, this facility can be availed only one time.

For Gold Coins – 100% of the current value of gold, calculated based on current gold price. (Gold rate X Gold Wt).

For ICC Gold & Silver Coins - No return policy

What is the procedure for availing this Policy?

Call our Customer Care team at 1800-120-1434 or email us at [email protected] and place your exchange/ return request.

Secure your product with the original invoice, certificate(s), jewellery box, etc. Call our Customer Care team to inform once the secured envelope is ready and we will arrange for a pick up. Please ensure that you do not give open packets to our representative who comes to collect the product. Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange. We are fully committed to ensure that you are 100% confident and satisfied with your purchase. Therefore, we give you the flexibility of further exchanging the jewellery piece selected by you (and already exchanged once), within a period of 5 days from receiving the new jewellery piece by you. All subsequent request will taken under lifetime buyback policy.

Please note that products purchased at PC Jeweller online cannot be returned or exchanged at PC Jeweller showroom.

Are there any charges for shipping the product?

We offer one time FREE return shipping (within India) within the Easy Returns and Exchange Policy. For all the subsequent returns/exchanges under this policy, the shipping charges shall be borne by the Customer.

What if the product gets damaged?

The product should be in new condition and damaged/ worn-out products will not be accepted under the Easy Returns and Exchange Policy.

What are the conditions for the Policy?

Items that have been reworked by third party jeweller, customized designs or pieces with personalized engraving cannot be returned or exchanged.

The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills. In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing the Return/ Exchange under the Easy Returns and Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.

The policy is applicable for orders delivered within India only.

Our products are also available at marketplaces like Amazon.in, TataCliq.com and Flipkart.com. Our products sold at these websites are governed by Return and Exchange policies of these respective websites and any Return/Exchange related requests in such cases will have to be routed through them. PC Jeweller will not be able to directly process Easy Returns and Exchange in such cases.

Lifetime Exchange and Buy-Back

What is Lifetime Exchange and Buy-Back Policy?

In case you have a change of heart and wish to return the product to us after the expiry of Easy Returns and Exchange Policy, we’ll happily exchange it for you or offer you a refund on the basis of the policy detail below.

We Offer:

For Diamond Jewellery – 90% of the invoice value excluding GST charges.

For Gold Jewellery – 98% of the current value of gold, calculated based on current gold price. (Gold rate X Gold Wt). No making charges/ stamping charges/ design charges will be paid.

For Gold Coins – 100% of the current value of gold, calculated based on current gold price. (Gold rate X Gold Wt). No making charges/ stamping charges/ design charges will be paid.

For ICC Gold Coins – 100% of the current value of gold, calculated based on current gold price. (Gold rate X Gold Wt). No making charges/ stamping charges/ design charges will be paid and original packaging, certificate along with the coins required to get full refund.

In all cases, the current material value of diamonds and gemstones and the current rate of gold will be decided at the sole discretion of PC Jeweller and the partner brand. Please also note that we will deduct value of any offer availed (including any discount or free gift) at time of purchasing the product, if applicable in your case.

What is the procedure for availing this Policy?

You can either get in touch with our Customer Care team by calling at 1800-120-1434 or emailing us at [email protected]

What are the conditions for the Policy?

The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills. In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing request. The shipping cost and the cost of such certification shall be borne by the customer.

The customer will be responsible for shipping the product to PC Jeweller premises. PC Jeweller can help customer in connecting with reputed courier partners for the shipping purposes.

Products purchased at PC Jeweller cannot be returned or exchanged at PC Jeweller or any partner brand showrooms.

Lifetime Warranty

The product should be original and accompanied with the Original Product Certificate and Original/Copy of Invoice.

Customers can either call our Customer Care team at 1800-120-1434 or email at [email protected]

We offer cleaning & polishing services, stone tightening and other repair services which enhance the life of the jewellery that suffers the daily wear and tear.

Warranty service rendered is not chargeable however, the Customer will have to bear the cost of any extra material (Gold or Diamond), if applicable, required to complete the service request.

The shipping charges (to and fro) shall be borne by the Customer. The customer will be responsible for shipping the product to PC Jeweller premises. PC Jeweller can help customer in connecting with reputed courier partners for the shipping purposes.

The policy is deemed void if any other third party jeweller has worked on it.

Free, Secure and Insured Shipping

We understand you may have apprehensions about online shopping and delivery of products. To ensure that your experience at PC Jeweller is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep.

We offer FREE shipping on every order within India.

We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt at the time of delivery, the recipient must provide valid photo ID proof to collect the product.