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Frequently Asked Questions

About PC Jeweller

It all started when PC Jeweller first opened its first showroom in 2005 in Karol Bagh, New Delhi with a vision to redefine elegance, allure and style in the form of stunning pieces of jewellery. Today we have physical presence at 91 showrooms across 74 cities and 20 states.

Since its inception, the company has been a pioneer in designs as every product is crafted to a standard of perfection. Whether it is elaborate wedding jewellery or affordable wearables, PC Jeweller has fashioned exceptional designs with unmatched quality. Over time, timeless treasures from PC Jeweller have helped intimate moments become lifetime memories.

Company’s business model consists of setting up large format, stand alone showrooms at high street locations. Its stores stock a wide range of jewellery across all price points, with an increasing focus on diamond jewellery. The company sells only hallmarked jewellery and certified diamond jewellery. This assurance on quality and purity along with transparent and customer friendly policies have enabled PCJ to become an established and trusted brand name in a short time span.

From sourcing of raw materials to the sale of the finished product, all our processes are integrated and aligned. We map out customer preferences and manufacture products in a way that leaves our customers spoilt for choice while making their purchases. Throughout the entire process, stringent quality measures are taken to ensure the purity, value and finish of the product. Our expertise extends to the possibilities of customized and personalized designs to help the customer find and design her or his perfect piece of jewellery.

PC Jeweller has made a remarkable journey so far and has created a brand of its own with sustainable customer initiatives and unrivalled quality that loyal customers vouch for. With contemporary and classic designs aimed for longevity, we are committed to providing you the best buying experience using a collaborative approach across both online platform and showrooms.

We hope to continue being inspired and create the most desired jewels.

PC Jeweller is essentially focused on reaching the customer ‘where the customer is’ – digitally, try at home, style shows, experience zones are some of the formats we are focussing on. We have also partnered with brands which have significant offline retail presence, thus facilitating a seamless online/offline experience for our customers.

We have 91 showrooms across India please find details here.

Jewellery

Every piece of jewellery sold by PC Jeweller is BIS hallmarked and certified by renowned GIE laboratory in India. Should you have any queries regarding the certification of the products, please feel free to call us at our toll free number 1800-120-1434 or write to us at [email protected]

We take ethical diamond trading seriously and source diamonds from reputed suppliers with certifications that ensure the diamonds are conflict free.

Yes! You can customise metal purity, diamond quality, metal color of the design as per your requirement.

These 4Cs are important characteristics of the diamond that defines its overall appearance and price. The Diamond cut helps identify the shine and brilliance of the stone. Colour classifies the diamond on a scale of colourless to visible yellow. Clarity gives information about the natural flaws and inclusions in the diamond and Carat Weight determines the actual weight of the diamond.

A diamond’s cut grade is a mark of its light performance. The cut is prized as one of the defining characteristics that can express the beauty and sparkle of a diamond. Cut grades vary from excellent cuts to poor cut.

Clarity refers to the presence or absence of inclusions or blemishes or any identifying marks within a diamond. Clarity grades are segmented as FL-IF: Flawless-Internally Flawless, VVS1-VVS2: Very Very Slightly Included, VS1-VS2: Very Slightly Included, SI1-S12: Slightly Included and I1-I2: Included.

We’ll provide you with a duplicate certificate at a nominal cost, please write to us at [email protected] for more details.

We understand that you may not be fully satisfied with the product. In that case, you can ask for a full refund or get it exchanged as per the exclusive Easy Returns and Exchange policy. Read here

Made-to-Order

Products are customized as per your specifications and are manufactured once you place an order it usually takes 8-10 working days to ship your product.

Same Day Shipping

We offer more than 3000 design available at showroom and are shipped directly from showroom within 48 hours of order confirmation. You can explore same day shipping products here.

Placing an Order

  • Choose your jewellery piece and click on “Buy Now” button
  • You will be then redirected to your shopping cart page – click on 'Place Order' to make payment for the piece or click on 'Continue Shopping' to add more products in your cart
  • Enter all your details – name, contact number, email ID and billing & shipping addresses and continue to payment
  • Choose your payment mode and complete the payment
  • You shall receive an order confirmation email to the e-mail address you provided while placing the order
  • For Cash on Delivery Orders,you will receive a confirmation call from us, kindly note the order will be taken into processing only after telephonic/email confirmation.
  • You can review the status of your orders and other related information in the My Account section.
  • In the My Account section click on the My Orders link to view the status of all your orders.
  • To view the status of a specific order, click on the Order Number link.
  • We also send regular updates regarding your order over email and SMS.

You can cancel your order by calling us at 1800-120-1434 or sending an email at [email protected] along with all the details related to your order number.

Payments

You can make your purchases on PC Jeweller through multiple payment methods. You can make payments through –

  • All major Credit & Debit Cards
  • Net Banking
  • Cash on Delivery
  • NEFT Bank Transfer

If you are not comfortable making an online payment, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. Kindly note all COD orders require telephonic/email confirmation before they are processed.

The maximum order value for a cash on delivery (COD) payment is Rs 50,000, it varies for different pin codes, details of which would be mentioned in the products details. It is strictly a cash-only payment method. Kindly note in Cash On Delivery the courier partner will not do open delivery and package would be handed over only on receipt of payment by logistics partner.

Yes. Our website is powered with a safe and secure payment gateway that uses the latest SSL encoding technology to encrypt and decrypt all the data being sent through it. None of your information gets stored or is visible to other entities.

There are NO hidden charges when you make a purchase on www.pcjeweller.com The prices listed for all the items are final and all-inclusive.

We understand the importance of monitoring and detecting fraud card transactions on a continuous basis. We have an internal risk team which along with our online payment partners track all the transactions for suspicious activity. We verify the order details, including the transaction payment with all our customers as a precautionary measure. In cases when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

Shipping

Shipping is absolutely free for all orders above Rs. 2000 when you purchase any product from us, in case order value is less than Rs.2000 nominal shipping charges upto Rs.200 are applicable. We also provide one free shipping service in case of returns or repair services.

We understand you may have apprehensions about online shopping and delivery of products. To ensure that your experience at www.pcjeweller.com is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep. We have partnered with BlueDart, Sequel and DelhiVery to ensure your product reaches safely to you.

Your product is perfectly safe, all shipments are 100% insured till it is delivered.

In case you wish to change the shipping address please call us (1800-120-1434) immediately and email us at [email protected] An alternative address must be provided before the product has been shipped to your registered address.

To ensure the product reaches you safely, the registered recipient must provide one of the following documents:

    • Pan Card
    • Driver’s License
    • Passport
    • Voter’s ID

Whether your location can be serviced or not depends on:

  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

Please get in touch with us at 1800-120-1434 and our customer care executives will be happy to assist you.

Services and Policies

For details regarding our exchange and return policy click here.

  • Call our Customer Care team at 1800-120-1434 or email us at [email protected] and place your exchange/ return request.
  • Secure your product with the original invoice, certificate(s), jewellery box, etc. in the tamper proof envelope sent to you along with the product.
  • Call our Customer Care team to inform once the secured envelope is ready and we will arrange for a pick up. Please ensure that you do not give open packets to our representative who comes to collect the product.
  • Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange.
  • The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills
  • In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing request. The shipping cost and the cost of such certification shall be borne by the customer

Please note that products purchased at www.pcjeweller.com cannot be returned or exchanged at PC Jeweller or any partner brand showrooms

We offer one time FREE return shipping (within India) with the Easy Returns. Nominal logistics charges of Rs 500 is applicable in Lifetime Exchange Policy. For all the subsequent returns/exchanges under this policy, the shipping charges @ Rs 500 per request shall be borne by the Customer.

  • The product should be original and accompanied with the Original Product Certificate and Original/Copy of Invoice.
  • Customers can either call our Customer Care team at 1800-120-1434 or email at [email protected]
  • We offer cleaning & polishing services, stone tightening and other repair services which enhance the life of the jewellery that suffers the daily wear and tear.
  • Please note that warranty service rendered is not chargeable. However, the Customer will have to bear the cost of any extra material (Gold or Diamond), if applicable, required to complete the service request.
  • Shipping charges are borne by customer as per actuals (within India) for such requests.
  • The policy is deemed void if any other third party jeweller has worked on it.

Yes, we provide 1 time free ring re-sizing service for rings purchased on www.pcjeweller.com within 15 days of order delivery. If you’re unsure about your ring size, please download the printable ring size guide.